Customer Success Experts

Welcome to my profile! With over two decades of experience in digital transformation and business strategy, I have a proven track record of guiding professionals and organizations through critical transitions. As a Business Mentor and Coach, I specialize in helping clients navigate career progression, leadership growth, and business challenges with confidence. My extensive background includes leading large-scale digital initiatives at top firms like AWS, KPMG, and Deloitte, where I drove significant revenue growth and built high-performing teams. Whether you're looking to enhance your career or optimize your business strategy, I'm here to provide tailored support and insights. Let's connect and explore how I can help you achieve your goals!

Welcome to my profile! With over two decades of experience at Ford Motor Company, including roles as Senior Director of Service Engineering Operations and Global Chief Engineer, I have honed my expertise in customer service management and customer retention. My leadership has been instrumental in modernizing service experiences and driving innovation through data analytics. As the CEO of Uplift Coaching and Consulting, I am passionate about coaching leaders to enhance their capabilities and deliver exceptional customer experiences. Let's work together to elevate your customer success strategies and achieve your goals. Reach out to start your journey towards excellence!

Welcome! With over two decades of experience in customer success and executive leadership, I have a proven track record of driving growth and enhancing customer experiences at top companies like Oracle, Bluecore, and Flowcode. As the Founder of Surko Coaching, I specialize in empowering high-potential leaders to master executive presence, resilience, and strategic decision-making. My coaching approach is rooted in practical strategies and behavioral shifts, helping clients navigate complex organizational changes and achieve sustainable success. Whether you're looking to refine your leadership skills or improve team dynamics, I'm here to guide you every step of the way. Let's connect and elevate your career to new heights!

After working with B2B SaaS companies for two years in a private equity capacity, I recently pivoted into a role in the Customer Success org at a tech company. I can teach you the technical terms needed to nail down your SaaS knowledge, as well as the skillset needed to shine in a Customer Success interview and role. I can also offer some helpful tips on pivoting into the Customer Success org from a non-Customer Success role.

🚀 Why Work With Me? With a proven track record in customer success and leadership, I bring hands-on experience from my role as Director at Mighty AI, where I helped drive strategic growth, customer engagement, and operational excellence—leading to a successful acquisition by Uber. I specialize in customer retention, team leadership, and scaling success strategies in fast-moving industries. Whether you’re an aspiring CS professional looking to break in or a leader aiming to optimize your approach, I provide real-world insights, actionable strategies, and personalized coaching to help you excel. Let’s transform challenges into opportunities and build a customer success strategy that drives real results!